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Terms and Conditions

All associated products found on this website are sold and distributed by the trading entity MIN CHEN (ABN 40 323 702 097).

For the purposes of this document, the term minail will be used to cover all sales and distribution found on this website by minail. The use of this site is governed by the Terms and Conditions of Sale set forth below. Your use of this site of purchase from minail indicated your acceptance of these terms and conditions. minail reserves the right to make changes to this website and these terms and conditions at any time without any prior notice. minail is the service provider; it is also referred to as us and we. Customer is the person or organisation who purchases or seeks services from minail; it is also referred to as you.

PLACING AN ORDER

All orders placed are subject to confirmation and acceptance by minail. Additions cannot be made to online orders once they have been confirmed.

PRICE VARIATION

minail may vary prices for received orders in the event of price changes or mistakes. This will be confirmed with the customer before order processing. In the case of price increase, you may cancel the order by giving notice to minail, which must be received within 7 days of the price increase notification.

STOCK AVAILABILITY

If a product is not listed on the website then it is not available for sale with online orders.

ORDER CANCELLATIONS

Any attempt to cancel an order must be made within 24 hours (except in the event of cancellation due to price increases - see price variation)

Cancellations attempted after the order has been dispatched will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back. Cancellations may be communicated by email. The order number pertaining to the cancellation order must be provided for the cancellation to be accepted.

PAYMENT

Payment types accepted for online orders include

  • Credit Card

  • Manual Payment

All credit card payments processed on minail website will display minail.com.au on your bank statement.

PAYMENT VARIATIONS

If an order is modifies or cancelled, where minail will return any over payment.

SHIPPING

For full shipping details please visit the Shipping Policy page.

RETURNS

For full returns details please visit the Returns Policy page.

DISCLAIMER

Due to changing market forces and other extenuating circumstances that affect product availability and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the website and in our database is believed to be accurate and reliable at the time of publishing.. There may be misprints, human errors and omissions. We reserve the right to make changes and corrections in prices, products and specifications without notice.

Images displayed on this website should be regarded as illustrative and informational purposes only. The actual products are often not identifies to the images. Hyperlinks (URL) provided throughout our pages can only be used as references only. The products we carry are often not identical to the contents contained in the links.

If you still have questions after reading our Terms and Conditions Policy please do not hesitate to contact our Customer Service team.

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